is in your
hands.
Elopak was founded in Norway in 1957 and is a leading, global supplier of sustainable packaging and filling equipment. We produce cartons for beverages such as milk and juice, as well non-food liquids for instance detergent and soap. The iconic Pure-Pak® carton is a natural choice and aims to leave the customer product unchanged and the world unharmed.
The pack of 2,600 people around the world is guided by our vision; “Chosen by people, packaged by nature”. Reflecting the company promises of Empower, Unite and Accelerate, our people make sustainable packaging real with tangible impact on end-user consumption. Across borders, we are united in providing a natural and convenient alternative to plastic bottles.
Elopak was listed on the Oslo Stock Exchange (Oslo Børs) in 2021. We sell in excess of 14 billion cartons every year across more than 70 countries. Sustainability is at the core of everything we are and everything we do. Thus, we are a proud UN Global Compact participant and have been carbon neutral since 2016. For more information, go to www.elopak.com or follow us @Pure_Pak on Twitter and @Elopak on LinkedIn.
Field Service Engineer (USA) – multiple positions
PURPOSE
Elopak in Americas has a fantastic opportunity for a Field Service Engineer to join one of the most reputable and environmentally friendly companies in the liquid food packaging industry. The America Region is growing at a fast pace and we are looking for a talented team member who wants to contribute to our sustainable growth and continuous success. This position is based in USA and is intended to support customer in Americas, mainly in USA.
As a key representant of Elopak, the Field Service Engineer is responsible for managing customers needs for field product quality and issue resolutions. Key actions and outputs include problem resolution and follow-up actions that permanently solve problems for customers. The individual must possess strong ability to foster customer satisfaction and loyalty through effective partnerships.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- Collaborate with Service Team members on installation projects.
- Provide first call response and technical support on customer complaints and identified product performance issues in field.
- Act as the technical expert in troubleshooting and problem-solving for filling equipment, downstream equipment, conveyors, case packers etc.
- Work side-by-side with customer manufacturing leaders and field operators to troubleshoot, solve problems and provide technical support.
- Manage complaints and insure timely resolution by insuring good communication between customer, spare parts and sales teams.
- Support Paper Sales team in achieving strategic goals and annual budgets through customer and competitive intelligence gathering.
- Provide customer training education and technical support to field sales organization where needed.
- Be readily available to accept repair, install and/or preventative maintenance calls from customer
- Provide onsite technical support and repairs of customer’s equipment
- Able to travel (domestic and international)
- Must be organized and have the ability to manage multiple priorities
QUALIFICATIONS
The ideal candidate has a demonstrated track record of handling field technical issues and contributing to business goals combined with in-depth knowledge of liquid packaging machines and downstream equipments. Additionally, the role requires excellent communication and interpersonal skills, organization and planning skills and the ability to work as part of a team.
- Technical School, Electrical and Mechanical, PLC knowledge
- 7-10 years relevant experience in field technical, product management or quality engineering roles and aseptic packaging and related equipment
- Demonstrated track record of customer satisfaction and reputation for subject matter expertise
- Ability to analyze, diagnose and problem-solve product performance issues in liquid packaging machines, downstream handling equipment, case packers, wrap rounds etc.
- Ability to assimilate relevant data and information to make informed recommendations
- Comfortable dealing with multiple levels of customer organization (material handling, production, product management and purchasing)
- A self-starter and highly motivated, ability to work individually and within a team
- Ability to excel in an unstructured environment by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities
- Strong computer skills (Microsoft Office literate)
- The ability to travel 95% of the time or as needed
- Must be able to take direction and follow instructions explicitly
- Must have good computer skills and experience with Windows, MS Excel, MS Word, MS Project, Autocad